Our Privacy Policy

Finding Inspiration in Every Turn

Effective Date: August 1st , 2024
Last Updated: August 1st, 2024

Samy’s Clinics (“we”, “us”, “our”, “Samy’s”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and disclose your personal information when you use our website, services, or interact with us.

1. What Information We Collect

We collect only basic, necessary information to serve you properly, including:

• Full name

• Phone number

• Email address

Depending on the services you request, the clinic may collect additional information (for example, health card number, medical or health information), but only after initial contact and with your consent.

2. How We Collect Information

We collect information when you:

• Fill out forms on our website (for example, to register for a family doctor or contact us)

• Contact us by email, phone, or in person

We do not collect sensitive personal health information via our website forms (unless otherwise indicated and consented), and any further health‐related information is gathered by the clinic in person or via secure channels.

3. How We Use Your Information

Your information is used for the following purposes:

• To respond to your inquiries and provide the services you request

• To contact you about appointments, follow-ups, or scheduling

• To keep you informed about our clinic services, if you opt-in

• To comply with legal and regulatory obligations

We will not use your information for purposes unrelated to those listed without getting your consent first.

4. Disclosure to Third Parties

We will not sell, rent, or lease your personal information to third parties.

We may disclose your personal information:

• To our staff and healthcare providers who need it for the clinic’s operations

• If required by law or regulation

• To comply with legal proceedings or enforce policies

5. Storage, Security, and Retention

We take reasonable technical, physical, and administrative measures to protect your personal information from unauthorized access, disclosure, or alteration.

Your data is stored for as long as necessary to fulfil the purposes for which it was collected or as required by law. After that, it is securely destroyed or anonymized.

6. Your Rights

Depending on where you live and applicable law, you may have rights such as:

• Accessing the personal information we hold about you

• Requesting correction of inaccurate or incomplete information

• Withdrawing consent to use your data for certain purposes

• Requesting deletion of your personal information, subject to legal constraints

To exercise these rights, you may contact us using the contact information below.

7. Cookies and Tracking

Our website may use cookies or similar technologies for performance, analytics, or functionality. These do not collect personal health‐related data; they may help us understand how users use the site, improve user experience, and ensure security.

8. Children

We do not knowingly collect personal information from children under the age of majority (as defined by applicable law). If you believe we have collected information about a child, please contact us so we can remove it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time (for example, if laws change or we change how we collect/use information). When we do, we will revise the “Last Updated” date. Material changes will be communicated via the website or other reasonable means.

10. Contact Us

If you have any questions, concerns or wish to exercise any rights you may have under this policy, please contact us at:

Samy’s Clinics
Canada, Ontario
info@samysclinics.ca
(365) 888-3576